FAQs & Help
If you have any questions or need help with your booking, please refer to our FAQs . We have provided answers to some of the most commonly asked questions about our tours and services. If you can't find the answer you're looking for, please don't hesitate to contact us by phone or email.
Our customer service team is available to assist you with any questions or concerns you may have. We are committed to providing you with the best possible service and ensuring that your tour with MAS Gold Tours is a memorable one.
A: MAS Gold Tours is a travel company based in Dubai that offers a variety of tours and travel packages to local and international destinations.
A: You can book a tour with MAS Gold Tours by visiting our website, selecting the tour you want, and following the booking instructions. Alternatively, you can contact us by phone or email to make a booking.
A: MAS Gold Tours offers a wide range of tours, including desert safaris, city tours, cultural tours, adventure tours, and more. We also offer customized tours to meet your specific needs.
A: The price of each tour varies depending on the type of tour and the duration. Generally, the price includes transportation, guide services, entrance fees, and some meals. Please refer to the specific tour details for more information.
A: It is recommended that you bring comfortable clothing and shoes suitable for the tour you have booked. You may also want to bring sunscreen, a hat, sunglasses, and a camera.
A: Cancellations must be made at least 48 hours prior to the scheduled departure time. No refunds will be given for cancellations made less than 48 hours prior to the scheduled departure time.
A: In the unlikely event that MAS Gold Tours cancels your tour due to unforeseen circumstances, a full refund will be given.
A: Yes, MAS Gold Tours offers customized tours to meet your specific needs. Please contact us by phone or email to discuss your requirements.
A: Our guides speak a variety of languages, including English, Arabic, French, German, Spanish, and more. Please let us know if you have any specific language requirements when booking your tour.
